Please note that for Heavy Items (such as fridges, washing machines, TVs, printers, etc), customers outside Lagos Metro may be charged an additional handling fee of ₦ 1,950 per Heavy Item.
Pay on Delivery
Pay on Delivery is available in Lagos, Abuja and Port Harcourt Cities. You may pay the Konga dispatch with cash or debit card when your order is delivered. For deliveries over ₦100,000, you will only be able to pay with the Konga POS machine (what is this?)
A Point of Sale (POS) machine is a secure wireless device that has been issued by a bank in line with the Central Banks cashless policy. The POS will work with Mastercard and Visa debit cards issued by any bank. The Konga delivery man will require you to use a POS if your order is over ₦100,000.
Day Return Policy
Konga strives to get your deliveries to you in the best condition possible and we believe you will be delighted with your purchase. In the unlikely event that you wish to return an item, we offer a 7 day return policy starting from the day of delivery.
This means you can cancel your order within 7 days; click here to view returnable items. We also encourage you to check your order upon delivery and if any items are incorrect, damaged or faulty you should notify us immediately by calling 01 460 5555 or sending an email to firstname.lastname@example.org with your telephone and order number.
Please return the item(s) in the same condition as when received and in the original packaging. Once the items have been returned and verified, you will receive a refund as soon as possible to your Konga eWallet unless otherwise requested.
Lowest Price Guarantee
We pride ourselves in being able to provide our customers with the lowest prices possible on our electronics.
Price Match Guarantee
If you buy a qualifying item on Konga.com and then find an identical item on another retailer’s website for a lower price within 48 hours, we will match that price and refund you the difference.
Here are the details:
Qualifying items include electronics sold by Konga (excludes marketplace items)
The matched item must be identical in brand name, model number, size, color, weight and quantity.
Price must be valid at the time the price match is requested.
Proof of lower price will be required - the price must be located on the online retailer's website.
Online retailer's item must be in stock - prices of out-of-stock items will not be matched.
Online retailer’s eligibility is subject to our discretion.
We reserve the right to verify the online retailer’s price prior to matching.
We will only honor one price match per identical item per customer.
Konga Mall sellers are excluded from the price match guarantee.
We will not match the following:
Konga Mall seller prices
Buy one, get one free, bundled offers, free gift with purchase and other promotional pricing
Clearance/Closeouts/Refurbished/Liquidation sale prices