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At Konga, we always put our buyers first, and that means making sure you get what you want. Our comprehensive return policy ensures you have every chance of getting the right item(s) for you and provides coverage in the off chance that we make any inaccuracies in delivery.
Customers will be able to return defective products within 7 days of delivery for a replacement, exchange or a Konga wallet refund. Please note that this refund will only take place if a product cannot be replaced or exchanged.
Customers will be able to return non-defective products within 7 days of delivery for only an exchange.
Please note Items cannot be returned WITHOUT the invoice of the order
After 7 days from date of receipt of product, no refunds/returns/exchanges are covered by Konga. Should the buyer be dissatisfied with the product for any reason and the time frame for returns has elapsed, they can still contact Customer Care to attempt to help in any way we can. If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly.
For Konga marketplace transactions, note that sellers may specify their return policy outside of the Konga policy - whether refunds are given, and the return timelines are specific to a seller’s store. Refund decisions are made at the discretion of the seller. If you have questions before you place an order about a seller's return policy, please visit the seller's profile page by clicking on the seller name from the product page.
For product quality issues where the product is being returned, the buyer covers the cost of return shipping. Once we receive the item and subsequently determine that the item is indeed defective, Konga will reimburse the cost of return shipping with equivalent loyalty points to their shopping account. If the product is found not to be defective, the buyer incurs the return shipping costs and is not eligible for any of the return options. Buyers can also opt to drop off their items at a nearby pickup point.
All items must be returned in their original packaging, with accessories and all other items originally included with the product(s) delivered.
The following are not considered defects and do not entitle you to free return shipping:
When the buyer initiates a return for non-defective products (where buyer is just not satisfied upon receipt of product) within the return time frames mentioned above, they will bear the cost of return shipping. They can also opt to drop off at the pickup points.
The following are not eligible for return or replacement:
If you receive a product that is defective or unsatisfactory for any reason, we offer a like-for-like replacement, or an exchange for another product within 7 days of delivery. Like-for-like product replacements are subject to availability of products. If we no longer have that product in stock, we will offer you an exchange for a similar product or another product of your choice. If the product being exchanged is of greater value than the product you are requesting (i.e. you are exchanging your item for something cheaper), Customer Care will assist in ordering the new item using the funds from the initial purchase. The difference will be refunded to the buyer’s Konga Wallet.
If the product being exchanged is of lesser value than the product you are requesting (i.e. you are exchanging your item for something more expensive), Customer Care will assist you in ordering the new item and buyer can opt to pay the difference upon delivery (Cash on Delivery) or pay via bank transfer.
That's it! Our return policy is designed to be hassle-free and ensure that buyers are always satisfied with their purchases, and when they aren't, we are here to make things right.Still have questions? Please check out our Frequently Asked Questions page or contact us.
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