Security
Konga utilises a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.
Transparency
Konga makes it easy to learn about items and sellers before you place an order.
Support
Konga has several teams working on your behalf to keep you safe, answer questions, and resolve issues if they arise.
WHAT KONGA IS DOING TO KEEP YOU SAFE
» Buyer Safety Algorithms. Konga has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
» Community Reporting. We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email [email protected] or visit the Contact Us page.
» Trust and Safety Teams. In addition to data-driven algorithms and automated tools, Konga has a number of teams focused on protecting the integrity of Konga’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
» Buyer Protection program. Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn't go as planned, you're 100% protected -- quickly and easily.
» KongaPay and escrow services. Konga developed KongaPay, a revolutionary payment method, with safety in mind. KongaPay eliminates the need to enter sensitive credit/debit card details or Internet banking passwords, and payments made through KongaPay are held in escrow until the transaction is satisfactorily completed. When you pay with KongaPay we can instantly refund you if your order does not arrive, is damaged, or is substantially different from what was described.
WHAT YOU CAN DO TO IMPROVE YOUR SHOPPING EXPERIENCE ON KONGA
1. Quickly Find Your Preferred Items By Filtering Search Results
Konga makes it easy for you to find the items you prefer when you search -- you can filter by price, brand, category, and other product dimensions.
2. Inspect Product Details and Ratings & Reviews Before You Buy
Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.
3. If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy
If you have questions/concerns about a product, Konga makes it easy to contact the seller before you buy -- just click the 'Message Seller' button.
4. Double-Check the Items In Your Order Before Paying
Before you choose your payment method, take a second to check that your order contains the items and quantities you want.
5. Double-Check Your Phone Number And Delivery Address Before Paying
Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.
6. Pay When You Checkout To Receive Maximum Protection
When you pay at checkout, Konga holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don't go as planned.
7. Check Your SMS & Email For Messages About Your Transaction
After you place your order, Konga will send you an order confirmation by both SMS and email. Check for communications about your order.
8. If You Chose Pay On Delivery (POD), Pay Only After You've Received Your Order
If you chose POD, do not pay before your item is delivered. If you're asked to pay before delivery for a POD order, contact Konga immediately at [email protected].
9. After Your Order is Delivered, Be Sure to Rate & Review
After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.
WHAT YOU SHOULD KNOW
» Not all products on Konga are sold by Konga. Konga is a true online marketplace that supports Nigerian entrepreneurs. Supporting 'third-party' sellers means Konga can offer buyers wider product selection, more choice, increased convenience, and better pricing. To learn more about selling on Konga, please click here.
» Not every order goes perfectly every time, but if things don't go as planned Konga is here to help. Generally, Konga sellers have a remarkable track record. Most orders go wonderfully, but selling online may be new for some sellers and despite best efforts mistakes can sometimes happen. In the rare event things don’t go as planned, Konga has a number of teams working to help make things right. To contact us, email [email protected] or call 0809 460 5555 or 0700 700 0000.
» If you pay online at checkout before delivery, Konga can offer maximum protection. Paying for your order in advance means that you're covered by our Buyer Protection program. When you pay in advance to Konga, we hold your payment (temporarily) & don't release it to the seller until you have had a chance to bring up any issues. So when you pre-pay, Konga can protect you 100% if things somehow don't go as planned. If you choose to Pay on Delivery, the seller, not Konga, may have your funds and Konga may be less able to help.
» Your feedback matters. When you place an order, you trust the seller to deliver a quality product as described and on time. So Konga makes it easy for you to research both the item and the seller before you buy. You can read the item's description and check how past buyers rated and reviewed the seller and the item. When your order is delivered, we will ask you to rate and review the transaction and over time we remove lower performing sellers to make Konga safer for you.
FAQs

Can I trust all sellers on Konga? How do I know which sellers to trust?


How do I avoid fraudulent individuals posing as genuine sellers?


How does Konga protect me from fake or substandard products?


I just received my order and something is wrong, what should I do? What can I expect?


I appreciate Konga's efforts on my behalf. What can I do to help?

 

 

Security
Konga utilises a variety of safeguards and monitoring tools to protect you, including proprietary technology solutions.
Transparency
Konga makes it easy to learn about items and sellers before you place an order.
Support
Konga has several teams working on your behalf to keep you safe, answer questions, and resolve issues if they arise.
WHAT KONGA IS DOING TO KEEP YOU SAFE
» Buyer Safety Algorithms. Konga has developed and continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.
» Community Reporting. We encourage our buyer community to report inappropriate or suspicious activity. To file a report please email [email protected] or visit the Contact Us page.
» Trust and Safety Teams. In addition to data-driven algorithms and automated tools, Konga has a number of teams focused on protecting the integrity of Konga’s marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.
» Buyer Protection program. Konga's 100% Buyer Protection guarantee is among the most robust in e-commerce. If you pre-pay for an eligible item and your order doesn't go as planned, you're 100% protected -- quickly and easily.
» KongaPay and escrow services. Konga developed KongaPay, a revolutionary payment method, with safety in mind. KongaPay eliminates the need to enter sensitive credit/debit card details or Internet banking passwords, and payments made through KongaPay are held in escrow until the transaction is satisfactorily completed. When you pay with KongaPay we can instantly refund you if your order does not arrive, is damaged, or is substantially different from what was described.
WHAT YOU CAN DO TO IMPROVE YOUR SHOPPING EXPERIENCE ON KONGA
1. Quickly Find Your Preferred Items By Filtering Search Results
Konga makes it easy for you to find the items you prefer when you search -- you can filter by price, brand, category, and other product dimensions.
2. Inspect Product Details and Ratings & Reviews Before You Buy
Inspecting details & reviews can help prevent surprises and confirm that an item meets your needs. Stronger ratings & reviews indicate safer, more trustworthy sellers.
3. If You Have Outstanding Questions Or Concerns, Message The Seller Before You Buy
If you have questions/concerns about a product, Konga makes it easy to contact the seller before you buy -- just click the 'Message Seller' button.
4. Double-Check the Items In Your Order Before Paying
Before you choose your payment method, take a second to check that your order contains the items and quantities you want.
5. Double-Check Your Phone Number And Delivery Address Before Paying
Before you choose your payment method, check your contact details to make sure that you can be contacted about your delivery.
6. Pay When You Checkout To Receive Maximum Protection
When you pay at checkout, Konga holds your payment (temporarily) before forwarding it to the seller & can protect you 100% if things somehow don't go as planned.
7. Check Your SMS & Email For Messages About Your Transaction
After you place your order, Konga will send you an order confirmation by both SMS and email. Check for communications about your order.
8. If You Chose Pay On Delivery (POD), Pay Only After You've Received Your Order
If you chose POD, do not pay before your item is delivered. If you're asked to pay before delivery for a POD order, contact Konga immediately at [email protected].
9. After Your Order is Delivered, Be Sure to Rate & Review
After your item is delivered, you can help other buyers stay safe and choose the most trustworthy sellers by rating and reviewing your transaction.
WHAT YOU SHOULD KNOW
» Not all products on Konga are sold by Konga. Konga is a true online marketplace that supports Nigerian entrepreneurs. Supporting 'third-party' sellers means Konga can offer buyers wider product selection, more choice, increased convenience, and better pricing. To learn more about selling on Konga, please clickhere.
» Not every order goes perfectly every time, but if things don't go as planned Konga is here to help. Generally, Konga sellers have a remarkable track record. Most orders go wonderfully, but selling online may be new for some sellers and despite best efforts mistakes can sometimes happen. In the rare event things don’t go as planned, Konga has a number of teams working to help make things right. To contact us, email [email protected] or call 0809 460 5555 or 0700 700 0000.
» If you pay online at checkout before delivery, Konga can offer maximum protection. Paying for your order in advance means that you're covered by our Buyer Protection program. When you pay in advance to Konga, we hold your payment (temporarily) & don't release it to the seller until you have had a chance to bring up any issues. So when you pre-pay, Konga can protect you 100% if things somehow don't go as planned. If you choose to Pay on Delivery, the seller, not Konga, may have your funds and Konga may be less able to help.
» Your feedback matters. When you place an order, you trust the seller to deliver a quality product as described and on time. So Konga makes it easy for you to research both the item and the seller before you buy. You can read the item's description and check how past buyers rated and reviewed the seller and the item. When your order is delivered, we will ask you to rate and review the transaction and over time we remove lower performing sellers to make Konga safer for you.
FAQs

Can I trust all sellers on Konga? How do I know which sellers to trust?


How do I avoid fraudulent individuals posing as genuine sellers?


How does Konga protect me from fake or substandard products?


I just received my order and something is wrong, what should I do? What can I expect?


I appreciate Konga's efforts on my behalf. What can I do to help?