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Return Process

Return Process

We offer a 7 day return window for items that meet the requirements for return.

Guide on How to Return your Order


Step 1

Ensure the items still in the original packaging material with the accessories, freebies, labels or tag still intact.

Step 2

Fill the returns form. Ensure that all the details provided on this page is accurate.

Step 3

Wait for 24 to 48 business hours for feedback.

Step 4

Return the item to the store closest to your location / Await Retrieval at your location (T&C applies ).

Step 5

Your returned item will be inspected before refund is initiated.

Step 6

Refund/ Replacement will be processed once your claim has been validated.

WITH OUR EASY RETURN AND REFUND POLICY YOU CAN ENJOY SHOPPING ON KONGA

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