HAVE YOU
BEEN WONDERING

ABOUT DELIVERY
ON KONGA?

frequently asked questions about delivery for shoppers

Are all items purchased
online covered by warranty?

Products sold directly by Konga are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty. We also offer a standard 7 day return policy for eligible items in case you need to make a return. To return any items bought on konga.com, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.

How much are the delivery charges?

How will the delivery be done?

We process most of our deliveries through KOS Delivery Courier. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or delivering your order to you themselves.

We recommend you pre-pay to Konga.com (via KongaPay, ATM or cash deposit/transfer) for your order in order to take advantage of our Buyer Protection Program. Read more here https://www.konga.com/buyer-safety-centre process most of our deliveries through Konga.com dispatches. Some deliveries may be processed through reputed couriers (there is no added cost to this).

What is the
estimated delivery time?

Standard delivery time is 7 days however, this may vary by location and even product. Delivery time for products are usually indicated on the product detail page.

Does Konga.com
deliver internationally?

Konga.com doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.

What about warranty
and hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.

Can my order be delivered the same day I order?

Yes it can however this depends on the product ordered and the location for delivery. You can identify such products at checkout. Below are a list of locations that are covered by the same day delivery service.

Agege/ijaiye

Lagos Island

Ikeja

Apapa

Lagos Mainland

Kosofe

Eti Osa

Mushin

Shomolu

Ifako Ijaiye

Oshodi/isolo

Surulere