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Store Suspension Policy on Konga Mall

To further enforce quality service from sellers, Konga has put in place a few store suspension policies which have already been implemented.

All stores on Konga Mall are required to adhere to the following suspension rules to avoid being closed permanently.

PLEASE NOTE:

  • Stores can only be placed on suspension twice.
  • To be reinstated from the first suspension, affected stores will be required to send a mail to ordercontinuity@konga.com stating reasons for poor performance and providing a lasting solution to avoid reoccurrence.
  • To be reinstated from the second suspension, affected stores will be required to pay a fine of N10, 000, provide a sworn affidavit and will also be required to come to Konga Head Office for recognition.
  • On the third suspension, affected stores will be Closed Permanently.
  • Konga will not penalize any store unjustly; we will ensure stores are suspended only if rules are violated.

    For more information please send a mail to ordercontinuity@konga.com