To further enforce quality service from sellers, Konga has put in place a few store suspension policies which have already been implemented.
All stores on Konga Mall are required to adhere to the following suspension rules to avoid being closed permanently.
- Stores can only be placed on suspension twice.
- To be reinstated from the first suspension, affected stores will be required to send a mail to firstname.lastname@example.org stating reasons for poor performance and providing a lasting solution to avoid reoccurrence.
- To be reinstated from the second suspension, affected stores will be required to pay a fine of N10, 000, provide a sworn affidavit and will also be required to come to Konga Head Office for recognition.
- On the third suspension, affected stores will be Closed Permanently.
Konga will not penalize any store unjustly; we will ensure stores are suspended only if rules are violated.
For more information please send a mail to email@example.com