Konga Buyer Protection

For ultimate peace of mind. We have you covered 100%.
Every eligible purchase, every time.

Our Promise

When you pay with KongaPay, we guarantee
that you'll receive your order as described and we
protect you 100% if you don't.

If you choose to pay on delivery however, we're
unable to offer the same level of protection

We protect you 100% when
you pay securely with KongaPay

  • Use KongaPay when you checkout.

  • Enjoy Buyer protection for eligible purchases.

  • If something goes wrong, we help make it right

    with a refund, repair, or replacement.

Shop with complete confidence

We don't just say we protect you—we back it up 100%. You're part of the Konga community and we protect community members.

If you pay for an eligible item in advance and things somehow don't go as planned—like getting two different coloured shoes—we'll help you make it right.

What does Buyer Protection



If you've prepaid online for an eligible purchase,
Buyer Protection protects you if the item you ordered
does not arrive, is damaged, or is substantially different from what you ordered. Please visit our Buyer Protection FAQ to learn more.

What does Buyer Protection

not protect


Buyer Protection is only available when you choose to prepay online. If you pay on delivery, Konga
Buyer Protection cannot protect you. In addition,
Buyer Protection does not cover ineligible items.
Please visit our Buyer Protection FAQ to learn more.

In the rare event something goes wrong with an eligible order, we protect

you and help make it right when you pay online

You have the power to choose & provide feedback about sellers

  • Product Quality (does the product match the

    seller's description regularly?)

  • Delivery Rate (does the seller deliver regularly?)

  • Communication (how accessible and responsive

    is the seller?)

Help us protect the Konga community and you from poor

sellers by rating and reviewing

Our Commitment

We're real people. We didn't just build Konga—we've
been lovingly tending to it since we launched in 2012.

We take our responsibility to provide a safe platform for buying and selling online in Nigeria very seriously.

It's our job to provide an online marketplace deserving of your trust.

We do this by proactively screening for potential
problems, by investigating issues brought to us
by you and other members of our community,
and by responding quickly and appropriately.

Our community, including you, helps us make sure
Konga is the safest and most trusted platform to
buy and sell online in Nigeria. Protecting and keeping
you safe is a top priority.

We monitor. We listen. We take action. We protect & keep you safe.

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