When you pay with KongaPay, we guarantee
that you'll receive your order as described and we
protect you 100% if you don't.
If you choose to pay on delivery however, we're
unable to offer the same level of protection
Use KongaPay when you checkout.
Enjoy Buyer protection for eligible purchases.
If something goes wrong, we help make it right
with a refund, repair, or replacement.
We don't just say we protect you—we back it up 100%. You're part of the Konga community and we protect community members.
If you pay for an eligible item in advance and things somehow don't go as planned—like getting two different coloured shoes—we'll help you make it right.
If you've prepaid online for an eligible purchase,
Buyer Protection protects you if the item you ordered
does not arrive, is damaged, or is substantially different from what you ordered. Please visit our Buyer Protection FAQ to learn more.
Buyer Protection is only available when you choose to prepay online. If you pay on delivery, Konga
Buyer Protection cannot protect you. In addition,
Buyer Protection does not cover ineligible items.
Please visit our Buyer Protection FAQ to learn more.
Product Quality (does the product match the
seller's description regularly?)
Delivery Rate (does the seller deliver regularly?)
Communication (how accessible and responsive
is the seller?)
We're real people. We didn't just build Konga—we've
been lovingly tending to it since we launched in 2012.
We take our responsibility to provide a safe platform for buying and selling online in Nigeria very seriously.
It's our job to provide an online marketplace deserving of your trust.
We do this by proactively screening for potential
problems, by investigating issues brought to us
by you and other members of our community,
and by responding quickly and appropriately.
Our community, including you, helps us make sure
Konga is the safest and most trusted platform to
buy and sell online in Nigeria. Protecting and keeping
you safe is a top priority.