Introduction

You can help to ensure that your package arrives safely and on time with these packaging guidelines and procedures:
  • Package all orders with bubble wrap, padded bags or rigid boxes with flaps intact
  • The packaging should have enough uninterrupted flat surface area to attach a consignment note or routing label without affecting the contents of the package. If it does not, the contents will have to be placed inside a larger box
  • Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
  • Items with surfaces that will be spoilt by adhesive labels, marked or easily damaged by normal handling should be boxed
  • Items that do not come in sealed or closed packaging from the manufacturer should remain unsealed to allow for quality control checks at the time of drop-off
  • Jewelry (watches, bracelets, necklaces etc.) and small items (e.g. rings, earrings) should be packaged using cushioned pouches or small boxes so that the item cannot be damaged, lost or cause unsafe conditions by having the material exposed during the delivery process
  • Wrap all items separately
  • Use adequate cushioning material
  • Use strong tape designed for shipping
  • Always mark boxes containing fragile items as FRAGILE
  • Use a single address label that has clear, complete delivery and return information
  • Place a duplicate address label inside the package

Printed matter, such as magazines or other publications, must be correctly packaged to avoid moving around in transit, leading to soiled and damaged contents. Band or shrink-wrap all printed matter, then cushion the box at the bottom, sides and top with filler.

Rolled goods, such as carpet, textiles or paper, should be wrapped in plastic with duplicate shipper / receiver address labels securely applied to the outer plastic. Wrap the items in ‘bubble wrap’ or reinforced plastic before placing them in a carton outer tube.

If the item is sensitive to moisture, slip it into a sealed plastic bag before boxing

K-Express has established specific weight and size limits for packages. These restrictions only pertain to individual packages.

  • Packages can be up to 70kg
  • Packages can be up to 419 cm in length and girth combined
  • Packages can be up to 270 cm in length
  • Items with surfaces that will be spoilt by adhesive labels, marked or easily damaged by normal handling should be boxed
  • Packages that weigh more than 25kg require a special heavy-package label

How to Measure Your Package Size

Girth is the total distance around your package or object at its widest point, perpendicular to the length.
Length is the longest side of your package or object. Add the length and girth measurements together to get your total package size.

Packages Over 25Kg

For your packages weighing over 25 kg, use the following guidelines to pack your heavy package safely and securely:

  • Boxes must be strongly constructed, preferably with seams that are stitched or stapled, not merely glued
  • Use new boxes that are at their full strength and that have not been compromised by humidity or the wear and tear of previous use
  • Seal your box with heavy-duty tape (preferably reinforced) by applying three strips to both the top and bottom of the box, so that the middle seam and the two edge seams are sealed
  • When you band packages together, each package must be in a box designed to support the total weight of all the packages
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