Terms & Conditions

Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories include electronics, mobile phones, computers, fashion, beauty products, home and kitchen, Building and construction materials and a whole lot more from premium brands as well as managing your account, payment, vouchers and much, much more.

Customer Service

This document is an electronic record in terms of National Information Technology Development Agency Act, 2007 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2007. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the Konga.com website www.Konga.com (hereinafter referred to as "Konga.com.") and services and tools are governed by the following terms and conditions as applicable to Konga.com. If you transact on Konga.com, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with Konga.com Online Shopping Limited, a company incorporated under Companies and Allied Matters Act, 2004 with registered office at 1 CIPM Avenue,Alausa,Ikeja Lagos, Nigeria and these terms and conditions constitute your binding obligations.

For the purpose of these terms of use, wherever the context so require ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as a Registered User.

When you use any of the services provided by Konga.com, including but not limited to Product and Service Discovery, Purchases and Customer Reviews; you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. Konga.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Konga.com grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the Site.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

Membership Eligibility

Use of the Konga.com Website is available only to persons who can form legally binding contracts under Nigerian governing laws.If you are a minor i.e.under the age of 18 years, you shall not register as a member of Konga.com and shall not transact or use Konga.com website.As a minor if you wish to use or transact on Konga.com, such use or transaction may be made by your legal guardian or parents who have registered as users of Konga.com.Konga.com reserves the right to terminate your membership and refuse to provide you with access to Konga.com if it is brought to Konga.com’s notice or if it is discovered that you are under the age of 18 years.

Your Account and Registration Obligations

This document is an electronic record in terms of National Information Technology Development Agency Act, 2007 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2007. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the Konga.com website www.Konga.com (hereinafter referred to as "Konga.com.") and services and tools are governed by the following terms and conditions as applicable to Konga.com. If you transact on Konga.com, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with Konga.com Online Shopping Limited, a company incorporated under Companies and Allied Matters Act, 2004 with registered office at 1 CIPM Avenue,Alausa,Ikeja Lagos, Nigeria and these terms and conditions constitute your binding obligations.

For the purpose of these terms of use, wherever the context so require ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as a Registered User.

When you use any of the services provided by Konga.com, including but not limited to Product and Service Discovery, Purchases and Customer Reviews; you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. Konga.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Konga.com grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the Site.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

Membership Eligibility

Use of the Konga.com Website is available only to persons who can form legally binding contracts under Nigerian governing laws. If you are a minor i.e. under the age of 18 years, you shall not register as a member of Konga.com and shall not transact or use Konga.com website. As a minor if you wish to use or transact on Konga.com, such use or transaction may be made by your legal guardian or parents who have registered as users of Konga.com. Konga.com reserves the right to terminate your membership and refuse to provide you with access to Konga.com if it is brought to Konga.com’s notice or if it is discovered that you are under the age of 18 years.

TERMS AND CONDITIONS FOR EATERIES FOOD AND DRINK OUTLET MERCHANTS GIFT CERTIFICATES & TERMS AND CONDITIONS FOR NON-EATERIES MERCHANT GIFT CERTIFICATES

TERMS AND CONDITIONS FOR EATERIES FOOD AND DRINK OUTLET MERCHANTS GIFT CERTIFICATES & TERMS AND CONDITIONS FOR NON-EATERIES MERCHANT GIFT CERTIFICATES

This section of our terms and conditions covers;

Section A:“TERMS AND CONDITIONS FOR EATERIES, CAFES AND FOOD AND DRINK OUTLET MERCHANT GIFT CERTIFICATES” while Section B: “TERMS AND CONDITIONS FOR NON-EATERIES MERCHANT GIFT CERTIFICATES”.

SECTION A - TERMS AND CONDITIONS FOR EATERIES, FOOD AND DRINK OUTLET MERCHANT GIFT CERTIFICATES”

The terms and conditions in this section A and all other Terms and Conditions applicable to you as a Merchant govern all Merchants on Konga.com who sell a variety of edibles and beverages as its type of business and makes such available to Customers via Konga.com by giving the customers the opportunity to purchase same via Vouchers on Konga.com. Every Voucher purchased by a customer on Konga.com can only be redeemed once. Please note that this is pre-determined by the Merchant and Restaurant.

Note the following:
  1. The above certificate might not be eligible for alcoholic beverages unless the Eatery expressly permits same, taking into cognizance all restrictions on alcohol as stipulated by the governing law
  2. These Gift Certificates must not be used for tips, taxes, prior balances etc. unless the Restaurant/Merchant expressly permits the same. The Merchant or Restaurant will not be responsible for lost, stolen certificates or their reference numbers.
  3. Gift Certificates may only be used as stipulated on the coupon (i.e. “Dine in Only” or “Take-away”).
  4. All Gift Certificates are void to the extent prohibited by law.
  5. The Eatery is at liberty to determine whether Vouchers purchased herein can be used in conjunction with any other gift certificate, coupons etc.
  6. No one has the right to purchase from the Konga.com platform and resell same to individuals.
  7. In the event a Customer decides to redeem his Eatery Certificate without abiding with all terms and conditions herein stated, the gift certificate will be rendered invalid.
  8. All Konga.com offers are governed by the validity dates specified on the Vouchers.
  9. As earlier stated all vouchers for eateries may have statutory limitations on the amount of the voucher value which can be used to redeem alcohol. All Merchants must therefore comply with same.
  10. A Merchant must have complied with all statutory requirements before enlisting their vouchers for purchase on Konga.com. Konga.com will not be held responsible for lack of compliance on the part of the Merchant.
  11. All Konga offers (including but not limited to discounts, upon expiration of the date specified in the offer becomes invalid.

SECTION B - TERMS AND CONDITIONS FOR NON-EATERIES MERCHANTS GIFT CERTIFICATES

Please note the following:

  1. Only one certificate may be used per order, except this is expressly stated otherwise by the Merchant.
  2. All Merchant Gift Certificate purchased on Konga.com strictly apply to products found thereon, this will therefore not suffice for shipping fees.