Frequently Asked Questions

To place an order, browse our catalog, select the items you want, add them to your cart, and proceed to checkout. Enter your delivery details and select a payment method. Your order will be confirmed once payment is successful.

We offer multiple payment options including debit cards, credit cards, bank transfers, USSD, and Pay on Delivery (POD). Choose the method that works best for you at checkout.

Standard delivery is within 7 days. However, this may vary by location and product type. Express delivery options are available for selected items and locations. Check the product page for specific delivery times.

Yes, we offer a 7-day return policy for eligible items. Items must be in original condition, unused, and include all packaging and accessories. For defective or damaged items, we process replacements or refunds promptly.

Once your order is confirmed, you'll receive an order confirmation email with a tracking number. Use this number on our website or contact our customer service team to get real-time updates on your delivery.

Products sold directly by Konga are purchased from authorized distributors and many come with manufacturer warranties. Some products have extended warranty options available. Check the product details page for warranty information.

We take security very seriously. Your personal and payment information is encrypted and protected using industry-standard security measures. We comply with all data protection regulations to keep your information safe.

You can reach our customer support team via email at help@konga.com or call us at 0708 063 5700 or 01 460 5555. Our team is available Monday to Friday, 8:00 AM to 6:00 PM.